Last updated: August 2026
These Terms of Service ("Terms") govern your access to and use of the VYTL platform, website, mobile applications, and related services (collectively, the "Service") provided by VYTL Health LLC ("VYTL," "we," "our," or "us"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years of age to use the Service. By creating an account, you represent and warrant that you are at least 18 and that the information you provide is accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate registration information and to notify us immediately at hello@vytl.io if you suspect any unauthorized access to or use of your account.
VYTL is a health-record management tool that allows you to request, organize, store, and share your medical records. The Service is administrative and informational in nature.
VYTL offers a free tier and one or more paid subscription plans for both individual users and clinics. Paid plans unlock additional capabilities, which may include automated document parsing and extraction, higher page-processing allowances, additional record requests, and increased storage. Current plans, prices, and allowances are shown on our pricing page and in your account settings. Free-tier accounts remain usable indefinitely, subject to the limits published for that tier.
Paid plans are purchased and managed through the VYTL website and are billed in advance on a recurring basis for the interval you select (for example monthly or annually). Subscriptions renew automatically at the end of each billing period until you cancel. Your renewal date is shown in your account settings. Payments are processed by a third-party payment processor; VYTL does not store your full card details. You authorize us and our processor to charge your selected payment method for each renewal, plus any applicable taxes and usage charges described below.
Paid plans include a stated allowance per billing period (for example, pages processed, record requests, and storage). Clinic plans may incur additional per-page overage charges when usage exceeds the included allowance; the applicable overage rate and any hard cap are shown in your clinic's billing settings before charges accrue. Overage charges are billed with your next invoice. Unused allowance does not roll over between periods.
We may change subscription prices. We will give you reasonable advance notice before a price change takes effect for your subscription, and the new price will apply from your next renewal. If you do not agree to a price change, you may cancel before it takes effect. Where we have offered you a locked or founding-member price, we will honour that price for as long as your subscription remains continuously active, subject to the notice terms above.
You may cancel or change your plan at any time from your account settings. Cancellation takes effect at the end of the current billing period: your paid features remain available until that date, after which your account reverts to the free tier and free-tier limits apply. Cancelling a subscription does not delete your account or your uploaded records. To delete your account and its data, use the account-deletion option in your settings (see Section 12).
If a payment fails, we may place your subscription into a limited grace period and attempt to collect again. We will show the grace period end date in your account settings. If payment is not successfully collected by the end of that period, paid features and allowances may be suspended or reduced to the free tier. Restoring a successful payment restores your plan and allowances; note that a suspended plan does not automatically resume until payment succeeds.
Except where required by applicable law, subscription fees and overage charges are non-refundable, and we do not provide refunds or credits for partial billing periods or unused allowances. Nothing in this section limits any statutory cancellation or refund right you may have under the consumer-protection law of your jurisdiction. If you believe you have been billed in error, contact hello@vytl.io and we will review it.
Stated prices exclude taxes unless indicated otherwise. You are responsible for any sales, use, VAT, GST, or similar taxes arising from your subscription, which we may collect and remit where we are required to do so.
The Service does not provide medical advice, diagnosis, or treatment, and is not a substitute for professional medical judgment. Nothing in the Service creates a doctor-patient relationship. Always seek the advice of a qualified healthcare provider with any questions regarding a medical condition, and never disregard or delay seeking professional medical advice because of information obtained through the Service. In an emergency, call 911 or your local emergency number.
The Service uses automated tools and artificial-intelligence systems, including third-party AI services, to read, classify, and extract information from documents you upload. These features are provided to assist you and are provided "as is," without any warranty of accuracy, completeness, or reliability.
AI-generated and automatically extracted information may be incomplete, inaccurate, or incorrect. You acknowledge and agree that:
You agree not to:
You retain ownership of the health records and personal data you upload to the Service ("Your Content"). You grant VYTL a limited, non-exclusive license to host, store, process, and display Your Content solely as necessary to provide the Service to you, including processing it through the automated features described in Section 5. VYTL owns all rights to the platform, its software, design, and content, excluding Your Content.
You understand and accept that using a digital platform to store and share health information carries inherent risks, including the risk of unauthorized access despite reasonable safeguards, and the risk of error in automated processing. To the fullest extent permitted by law, you assume these risks when you choose to use the Service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. VYTL DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY INFORMATION (INCLUDING AUTOMATICALLY EXTRACTED INFORMATION) WILL BE ACCURATE OR COMPLETE.
TO THE FULLEST EXTENT PERMITTED BY LAW, VYTL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, OR GOODWILL, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF VYTL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. VYTL'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID VYTL IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless VYTL and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, Your Content, your violation of these Terms, or your violation of any law or the rights of any third party.
We may suspend or terminate your access to the Service at any time if you violate these Terms or if we discontinue the Service. You may delete your account at any time through your account settings, on the website or in the VYTL mobile app.
When you request deletion, your account enters a 30-day grace period during which access is disabled and the account can be restored by contacting hello@vytl.io. After the grace period, your account and the records you uploaded are permanently erased, except where retention is required by law.
If a clinicaccount is deleted, the clinic's workforce accounts and the clinic's access to records shared with it are removed. Patient accounts and patients' own medical records are not deleted — patients own their documents and retain them independently of any clinic. Compliance records that we are required to keep, including audit logs, PHI-access history, records of disclosures, and executed agreements, are retained as required by HIPAA and other applicable law.
Sections that by their nature should survive termination (including Sections 5, 7-11, and 13-16) will survive.
Please read this section carefully. It affects how disputes are resolved.
Any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court. You and VYTL waive the right to a jury trial and the right to participate in a class action or class-wide arbitration. Arbitration will take place in San Diego County, California, or by remote means where available. This section does not prevent either party from seeking injunctive relief in court for intellectual-property or unauthorized-access claims.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles, except where applicable consumer-protection law requires otherwise.
We may update these Terms from time to time. We will post the updated Terms with a revised "Last updated" date and, where required, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
Entire agreement. These Terms and the Privacy Policy constitute the entire agreement between you and VYTL regarding the Service and supersede all prior agreements. Severability. If any provision is found unenforceable, the remaining provisions remain in effect. No waiver. Our failure to enforce any provision is not a waiver. Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
Questions about these Terms? Contact us at hello@vytl.io or write to VYTL Health LLC.